We interview the policyholder/insured driver and any material witnesses and obtain statements to assess liability and decide if the claim is genuine.

We have specially designed proforma statements, to obtain the maximum amount of useful information, coupled with all forms necessary to comply with Civil Procedure rules.

Our investigators obtain the maximum amount of useful information and take the opportunity to cover areas of indemnity, driving licence details, claims history, vehicle usage etc.

We obtain details to support the extent of personal injuries and subsequent medical treatment.

We obtain details to support extent of damage to vehicles.

We visit the locus and take measurements and photographs, providing a locus report and sketch plans.

A full report is submitted to the client with recommendations as to liability, witness credibility and bona fides of claim.

A unique methodology is applied to establish if the claim is contrived/inflated and potentially fraudulent.